FREQUENTLY ASKED QUESTIONS

How do I earn points?

You will earn 1 point for every dollar spent. Points will automatically be added to your account for you to redeem on future rewards. Please note that any discount code/gift card value used at checkout will not contribute to your point earnings.

Here are some additional ways to earn points: follow us on Instagram (50 points), like us on Facebook (50 points) and refer a friend (get $10 coupon). For referrals, the $10 coupon is provided once your referral friend makes a purchase with us.

How can I use my points?

Points can be redeemed for $ off your orders.

Pick the "subscription" coupon for discounts off your subscription plan; pick "order discount" for money off your one-time purchase.

Apply subscription coupons on your customer portal and apply one-time order to your cart at checkout.

Do you offer a referral program?

Yes!

Through our referral program, your friends receive $20 off of their first order of $150 or more, and you receive a $10 coupon for every successful referral.

In order for a referral to be successful, each friend that you refer must be a new client (who has not ordered any products from FireRoad before), must place an order for $150 or more, and must order through your unique referral link.

If these requirements have been met, your FireRoad coupon will be automatically added to your account. You will have the ability to check the status of all referrals you've shared when logged in to your account.

Referral discounts ($20) and referral rewards ($10) can only be redeemed toward a subscription order. Subscriptions are flexible and can cancelled or paused anytime.

Is there a limit to the number of points I can earn?

There's no limit to the number of points you can earn, and there's no limit to the number of friends you can refer!

Do points expire?

Yes, your points expire after 12 months of inactivity (i.e. no purchases or redemptions).

Can I redeem points and use a discount code?

Unfortunately, no. Our app cannot support discount code stacking. If you have other coupons use the one with the greater value!

How can I view my rewards balance?

You can view your points balance when logged in to your account on the FireRoad Rewards page.

What if I cancel my purchase?

While we do not accept returns, if you cancel an order within the appropriate time frame and receive a refund from our team, any points earned from that purchase will be deducted from your points balance.

Can I receive points for past purchases?

No, past purchases are not eligible for earning points. You will start earning points on purchases made after creating an account.

How many points do I need to earn in order to redeem rewards?

You must have 100 points before you can redeem.