Frequently Asked Questions
When do I need to order by?
How do I skip a delivery or pause/cancel my subscription plan?
Once subscribed, you can also easily pause or cancel your subscription. Go to your Subscriptions Portal and select “Pause Plan.” This will cancel all deliveries and you will not be charged while your plan is paused. Please note however that you will need to pause your plan before 11:59pm EST on Wednesday to avoid charges for meals scheduled for delivery the following week. To restart your subscription, select “Reactive Plan” and your subscription will resume.
What happens if I have a question about my order?
How do I pick what meals I want?
When you select a subscription plan, your cart will automatically be filled with FireRoad suggested, or “curated,” meals. Curated meals have an equal balance of bowls (grains/pastas) and cups (oats/smoothies). For instance, our 16 item selection is 4 grain bowls, 4 pastas bowls, 4 oats and 4 smoothies. If you are happy with these selections, go directly to checkout. If you want to add or remove any items, you can edit these selections on the collections page or in your cart (that should appear on the right side of the screen). You can make any changes you like; however, you must order at least 8 items and not more than 20 items per delivery. Order 12 or more items for a discount; order 16-20 items for an additional discount.
You can also edit your deliveries after you start getting orders. In order to modify an existing subscription, go to your “Subscriptions” portal. Items in your cart will be listed with “Edit” and “Swap” actions. Select Edit if you want to increase or decrease the number of a particular item; select Swap if you want to exchange one item for another. Any changes made will update your subscription and future deliveries.
Where do you deliver?
How do I know when my delivery is on its way?
I received my order. Now what?
Is your packaging recyclable?
Your FireRoad cardboard delivery box and individual meal containers are all made from recycled fibers and can be recycled as you would other recyclable paper products.
The box liner is primarily composed of US grown, non-GMO cornstarch – a renewable resource. It is an ASTM D6400 and BPI certified closed-cell foam that's backyard compostable, biodegradable and water-soluble (e.g., you can wash it down your sink). Manufacturing GCF requires 70% less energy and produces 80% less greenhouse gases than petroleum-based foams.
Information about dry ice
Are your foods 100% plant-based?
How do I heat or prepare my foods?
Instructions for each meal can be found on the individual product page and labels.
Generally, our bowls and pastas are best consumed warm. For best results, thaw overnight in a refrigerator before heating. We recommend emptying contents into a non-stick pan and slowly heating, adding a tablespoon of water as needed. Sauces for our grains are portioned separately so you can add just the right amount for you as you cook. (Our Korean ‘Bulgogi’ is cooked in a marinate so there is no separate sauce container; the container is 'kimchi,' which we recommend adding cold or at room temperature.) You can also microwave our pastas and bowls. Be sure to remove the film/lid from containers before placing in the microwave.
Oats can be enjoyed cold or hot. For cold oats, remove oats from freezer and add plant-based milk. Cover and place in refrigerator overnight or at least 4 hours. Stir and enjoy. For hot oats, place frozen oats and plant-based milk together and heat slowly on stovetop.
For smoothies, keep containers in freezer until ready to use. To prepare a smoothie, empty contents into blender and add your favorite plant-based milk (or liquid). Add between 8-14 oz. depending on desired consistency.