Frequently Asked Questions

ORDERING

When do I need to order by?

You will need to place an order by 11:59 pm EST on the Wednesday prior to the week before you want your deliveries to begin. The following week, you should you should receive your order by Tuesday, Wednesday or Thursday depending on shipping distance. Once your order ships, you will receive tracking information. After your initial order, refer to the Delivery Schedule page for future delivery dates.

How do I skip a delivery or pause/cancel my subscription plan?

If you need to skip a delivery it is easy to do. In order to skip a delivery, please go to the “Delivery Schedule” page and select “Skip this Shipment” above the delivery you want to skip. Please note that you must make this selection before the indicated cut-off. Your deliveries will resume per your subscription following the skipped week(s).

Once subscribed, you can also easily pause or cancel your subscription. Go to your Subscriptions Portal and select “Pause Plan.” This will cancel all deliveries and you will not be charged while your plan is paused. Please note however that you will need to pause your plan before 11:59pm EST on Wednesday to avoid charges for meals scheduled for delivery the following week. To restart your subscription, select “Reactive Plan” and your subscription will resume.

What happens if I have a question about my order?

Please feel free to reach out to us with any questions via email at reach@myfireroad.com. Please be sure to include your name and email address associated with your subscription.

How do I pick what meals I want?

When you select a subscription plan, your cart will automatically be filled with FireRoad suggested, or “curated,” meals. Curated meals have an equal balance of bowls (grains/pastas) and cups (oats/smoothies). For instance, our 16 item selection is 4 grain bowls, 4 pastas bowls, 4 oats and 4 smoothies. If you are happy with these selections, go directly to checkout. If you want to add or remove any items, you can edit these selections on the collections page or in your cart (that should appear on the right side of the screen). You can make any changes you like; however, you must order at least 8 items and not more than 20 items per delivery. Order 12 or more items for a discount; order 16-20 items for an additional discount.

You can also edit your deliveries after you start getting orders. In order to modify an existing subscription, go to your “Subscriptions” portal. Items in your cart will be listed with “Edit” and “Swap” actions. Select Edit if you want to increase or decrease the number of a particular item; select Swap if you want to exchange one item for another. Any changes made will update your subscription and future deliveries.

DELIVERY

Where do you deliver?

Currently, we deliver to the areas shaded in light blue or yellow comprising all or part of the following states/areas: AL, AR, CT, DE, DC, GA, IL, IN, IA, KY, ME, MD, MA, MI, MS, MO, NH, NJ, NY, NC, OH, PA, RI, SC, TN, VT, VA, WV, WI. Please enter your zip code at sign-in to determine whether we ship to you. If you are beyond our current delivery reach, we will email you as soon as we start to ship to your area.

How do I know when my delivery is on its way?

You will receive an email with tracking information once your meals have shipped. Contact the shipper directly if you need to make any modifications to your delivery.

I received my order. Now what?

Our meals are shipped frozen. Upon receipt, please open immediately and place items in your freezer until you are ready to eat. For bowls and pastas, for best results, we recommend thawing overnight in the refrigerator before heating.

Is your packaging recyclable?

Your FireRoad cardboard delivery box and individual meal containers are all made from recycled fibers and can be recycled as you would other recyclable paper products.

The box liner is primarily composed of US grown, non-GMO cornstarch – a renewable resource. It is an ASTM D6400 and BPI certified closed-cell foam that's backyard compostable, biodegradable and water-soluble (e.g., you can wash it down your sink). Manufacturing GCF requires 70% less energy and produces 80% less greenhouse gases than petroleum-based foams.

Information about dry ice

We ship our products with dry ice in order to keep items frozen. The dry ice is packed inside an insulated envelope on the top of your box. In most cases, the dry ice will have disappeared before arrival. However, in the event any ice remains, leave the envelope in the box and put the box outside or in an open area so that any remaining ice can dissipate naturally. Do not touch dry ice with bare hands. It is extremely cold and could cause severe burns. Do not consume dry ice; do not add liquid to it. Do not place it in a tightly closed container. Keep out of reach of children and pets.

OUR FOODS

Are your foods 100% plant-based?

Yes! All our foods are 100% plant-based. That means no animal meats, poultry, seafood, cheese, milk or other products derived from animals.

Why frozen?

Frozen is the best way for us to delivery fantastic tasting and nutritious meals that are ready to eat when you want them. Because we freeze meals immediately after preparation, we can lock in more flavor and nutrients—particularly when compared with delivered ‘fresh’ meals that deteriorate after days in transit followed by days of sitting in your refrigerator until you are ready to eat them.

How do I heat or prepare my foods?

Instructions for each meal can be found on the individual product page and labels.

Generally, our bowls and pastas are best consumed warm. For best results, thaw overnight in a refrigerator before heating. We recommend emptying contents into a non-stick pan and slowly heating, adding a tablespoon of water as needed. Sauces for our grains are portioned separately so you can add just the right amount for you as you cook. (Our Korean ‘Bulgogi’ is cooked in a marinate so there is no separate sauce container; the container is 'kimchi,' which we recommend adding cold or at room temperature.) You can also microwave our pastas and bowls. Be sure to remove the film/lid from containers before placing in the microwave.

Oats can be enjoyed cold or hot. For cold oats, remove oats from freezer and add plant-based milk. Cover and place in refrigerator overnight or at least 4 hours. Stir and enjoy. For hot oats, place frozen oats and plant-based milk together and heat slowly on stovetop.

For smoothies, keep containers in freezer until ready to use. To prepare a smoothie, empty contents into blender and add your favorite plant-based milk (or liquid). Add between 8-14 oz. depending on desired consistency.

How do I screen for my allergies?

All meals have major FDA allergens clearly marked on their respective product pages, as well as on individual unit packaging. Because our foods are 100% plant-based, only certain FDA-mandated allergens apply: Tree Nuts, Peanuts, Wheat and Soybeans. Nearly all of our meals are wheat free (all except the Golden Moroccan Spice, which contains bulgur). Please check ingredients carefully if allergens are a concern.

How long can I keep FireRoad foods in my freezer?

Because our products are preservative-free, they should remain frozen until ready for use. If stored properly in a freezer, FireRoad meals should keep for at least a month. Shelf life may be longer but freshness will depend on whether meals remain frozen throughout or are inadvertently defrosted due to frequent opening and closing of the freezer.

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