Frequently Asked Questions

ORDERING

When do I need to order by?

You will need to place an order by 11:59 pm EST on the Sunday prior to the week before you want your deliveries to begin. If you meet this deadline, your order should ship Monday or Tuesday, and you will receive it a day or two later depending on distance. Once your order ships, you will receive tracking information. After your initial order, refer to the Delivery Schedule page for future delivery dates.

How do I make changes to my meals or plan? How do I cancel?

When you first order, you will receive an email inviting you to create a customer portal. Check spam this has not occured. Email us if you have any issue.

Once the portal is live, you will be able to modify your orders (add/delete items), change your next charge/delivery date, change your subscription frequency (e.g., change from 14-days to 7-days). You can also cancel your plan and "reactivate" a cancelled plan if you ever want to take a break.

Please note that cancellations only apply to FUTURE orders. If you are trying to cancel an order that has already placed please immediately email us at reach@myfireroad.com. We will do our best to stop the order athough cannot guarantee it. If we are not able to stop the order, we are unfortunately unable to offer refunds.

What happens if I have a question about my order?

Please feel free to reach out to us with any questions via email at reach@myfireroad.com. Please be sure to include your name and email address associated with your subscription.

How do I pick what meals I want?

You can always pick the meals you want delivered to you. After you have placed your first order, just visit your portal and you can add or subtract anything you like from your next box. We just ask that you order a minimum of 8 items. Any changes made will update your subscription and future deliveries. Please be sure to make changes before our Wednesday midnight ET cut-off for them to apply to the next delivery.

Shipping costs + info

FireRoad is located in New York City. We presently operate out of a single kitchen where we make meals in small batches by hand. All meals are shipped from this location, too. For deliveries that we can ship using ground service – 22 states in the Eastern US – we offer free shipping for subscription orders over $175. Ground shipping for subscription orders below $175 or one-time orders is $20 per box.

For other locations, we need to ship products by air, which makes shipping more expensive. Lowest rates available to us are calculated at checkout, typically a $35 flat rate per box. You can find out the shipping costs, if any, that will apply to your order once you enter your location information.

Our largest box can fit about 12 Harvest or FireRoad X meals or more items if you are ordering a mix of smaller items such as meals, smoothies, oats, bars, granolas etc. Larger orders may incur additional shipping fees/boxes. You can see shipping before you place an order by saving items in the cart on your portal or at checkout and modifying accordingly.

Ground shipping states include: ME, NH, VE, MA, NY, RI, CT, NJ, DE, MD, DC, WV, VA, NC, SC, MI, IL, OH, IN, TN, GA, KY.

Please make sure your shipping address is correct when the order is placed. Any changes to the address after an order is placed will only affect future orders. We are not able to redirect packages or offer refunds on boxes that shipped to an incorrect address. If you notice the shipping address entered is incorrect, please immediately reach out to us at reach@myfireroad.com. As long as the package has not shipped, we will do our best to stop shipment and redirect if possible.

Bulk orders + shipping

We ship FireRoad in various standardized sized boxes. Our largest box can fit between 30-40 items (aprox. $420+) depending on meals ordered. If your order exceeds this number of items, orders may have to ship in an addition box and additional ship fees may apply.

Need help?

If you are having any trouble ordering or with any of your meals, please send us an email at reach@myfireroad.com. If something went wrong, or you are just not feeling it, please let us know using this customer support email. We'll do what we can to make it right. We want you to be happy with your FireRoad experience. Love it or your money back!

DELIVERY

Where do you deliver?

FireRoad delivers throughout the continental US. Please enter your state at the prompt to determine whether we ship to your particular area. Different minimum order and free shipping thresholds may apply depending on your location.

How do I know when my delivery is on its way?

You will receive an email with tracking information once your meals have shipped. Contact the shipper directly if you need to make any modifications to your delivery.

I received my order. Now what?

Our meals are shipped frozen. Upon receipt, please open immediately and place items in your freezer until you are ready to eat. .

Is your packaging recyclable?

Your FireRoad box, and sleeve are recyclable. Recycle as you would other similar products.

FireRoad trays are made from sugarcane and bamboo, two highly renewable resources. These can be disposed of in a curbside organic waste bin. If you'd like to compost at home, please cut or shred the trays first.

Our insulated box liners are also sustainable. The inner cotton insulating pads are made with post-industrial denim; this material comes exclusively from manufacturers processing denim in their facility as opposed to post-consumer materials which would have been sourced from used garments reaching their end of life. One of the benefit of using post-industrial denim is the end product is made from industrial scraps only, avoiding chemical treatments and foreign object found in post-consumer products. The pads are made with 91% natural fibers which will biodegrade in the right environment. The insulating pads can therefore be discarded with general waste or it can be dropped off where worn clothes are collected. Here, it will be ground up and turned into more raw fibers which can be incorporated into new products (carpets, soundproofing material, etc). This is the closest closed loop recycling option for the cotton pads. The shell is made of a combination of #1 and #4 plastics which can be recycled in facilities where plastic bags are processed.

Our soups, sauces, oats and smoothies are packaged in pouches. These more compact pouches help reduce our transportation footprint. Do not microwave the pouches. The pouches are made of mylar and are reusable. Check with your local jurisdiction for recycling options. Pouches can also be recycled through third party organizations such as terracycle.com. As we scale, we plan to transition to biodegradable pouches when feasible.

Information about dry ice

We ship our products with dry ice in order to keep items frozen. The dry ice is packed inside an insulated envelope on the top of your box. In most cases, the dry ice will have disappeared before arrival. However, in the event any ice remains, leave the envelope in the box and put the box outside or in an open area so that any remaining ice can dissipate naturally. Do not touch dry ice with bare hands. It is extremely cold and could cause severe burns. Do not consume dry ice; do not add liquid to it. Do not place it in a tightly closed container. Keep out of reach of children and pets.

OUR FOODS

Are your foods 100% plant-based?

Yes! All our foods are 100% plant-based. That means no animal meats, poultry, seafood, cheese, milk or other products derived from animals.

Are your ingredients 100% organic?

We use organic ingredients whenever possible and practical. That ends up being most of the time. Grains, greens, oats, and proteins, except our 'meat crumbles' and chickpea pastas, are nearly always organic. Fruits are mostly organic. Beyond that, we take care in partnering only with suppliers that share our commitment to quality ingredients. Over time, as we scale, we will continue to add more ingredients as organic. Shoot us an email at reach@myfireroad.com if you have any further questions.

Where do I find nutritional information?

Glad you asked!

You can find detailed nutritional information on each meal on the individual product page on the collections page. Just press the Details box under any meal of interest and a window will open. Open the Nutritional Data drop down and it should give you all you need.

You can also 'hover' over any meals and certain macro information will appear.

Do you have any GF meals?

Yes! Although we are not 'certified' as GF, many of our meals are made with gluten-free ingredients.

NOTE: Our pizzas contain wheat (and soy). We manufacture pizzas in a separate kitchen from our other meals and shrink wrap the pizzas before adding to our customer boxes. If wheat/gluten is a concern please avoid these meals. Please check individual meal descriptions for more information on allergens.

Why frozen?

Frozen is the best way for us to delivery fantastic tasting and nutritious meals that are ready to eat when you want them. Because we freeze meals immediately after preparation, we can lock in more flavor and nutrients—particularly when compared with delivered ‘fresh’ meals that deteriorate after days in transit followed by days of sitting in your refrigerator until you are ready to eat them.

How do I heat or prepare my foods?

How do I screen for my allergies?

All meals have major FDA allergens clearly marked on their respective product pages, as well as on individual unit packaging.

All meals are manufactured with care in a facility that also processes soy, sesame, tree nuts, peanuts and wheat. Please check individual meal descriptions for more information on allergens.

How long can I keep FireRoad foods in my freezer?

Because our products are preservative-free, they should remain frozen until ready for use. If stored properly in a freezer, FireRoad meals should keep for at least a month. Shelf life may be longer but freshness will depend on whether meals remain frozen throughout or are inadvertently defrosted due to frequent opening and closing of the freezer.

What's the deal with the extra sauce packets?

Pro-tips about your meals.

Welcome to FireRoad!

We want to share a few ‘pro-tips’ to help you get the most from your order.

Meals are shipped frozen. Please unpack and place in freezer until you are ready to eat.

All meals have short tabs with instructions for preparation. Each meal also has detailed instructions online; use the QR tab to locate the product or find the meal on the website collections page and press Details.

Soups: For best results, thaw pouch overnight in refrigerator then heat in saucepan on stovetop. Do not microwave pouches.

Oats and smoothies: These meals are ‘just add mylk’ products ~ 8-12 oz. depending on desired consistency. Smoothies can be blended from frozen with your favorite mylk; oats should be ‘soaked’ for at least 4 hours in a separate container in the refrigerator. Or, if you are in a hurry, oats can also be enjoyed as muesli! Super pro-tip: The oat blends also make great smoothies!

Energy bites: We recommend letting these thaw a bit before eating for best experience.

We hope you enjoy the meals. Any questions? Shoot us an email at reach@myfireroad.com and we are happy to help.