Frequently Asked Questions
When do I need to order by?
How do I skip a delivery or pause/cancel my subscription plan?
Once subscribed, you can also easily pause or cancel your subscription. Go to your Subscriptions Portal and select “Pause Plan.” This will cancel all deliveries and you will not be charged while your plan is paused. Please note however that you will need to pause your plan before 11:59pm EST on Wednesday to avoid charges for meals scheduled for delivery the following week. To restart your subscription, select “Reactive Plan” and your subscription will resume.
What happens if I have a question about my order?
How do I pick what meals I want?
When you select a subscription plan, your cart will automatically be filled with FireRoad suggested, or “curated,” meals. Curated meals have an equal balance of bowls (grains/pastas) and cups (oats/smoothies). For instance, our 16 item selection is 4 grain bowls, 4 pastas bowls, 4 oats and 4 smoothies. If you are happy with these selections, go directly to checkout. If you want to add or remove any items, you can edit these selections on the collections page or in your cart (that should appear on the right side of the screen). You can make any changes you like; however, you must order at least 8 items and not more than 20 items per delivery. Order 12 or more items for a discount; order 16-20 items for an additional discount.
You can also edit your deliveries after you start getting orders. In order to modify an existing subscription, go to your “Subscriptions” portal. Items in your cart will be listed with “Edit” and “Swap” actions. Select Edit if you want to increase or decrease the number of a particular item; select Swap if you want to exchange one item for another. Any changes made will update your subscription and future deliveries.
Need Help with Anything?
If you are having any trouble ordering or with any of your meals, please send us an email at email@example.com. If something went wrong, or you are just not feeling it, please let us know using this customer support email. We'll do what we can to make it right. We want you to be happy with your FireRoad experience. Love it or your money back!
Where do you deliver?
How do I know when my delivery is on its way?
I received my order. Now what?
Is your packaging recyclable?
Your FireRoad cardboard delivery box and individual meal containers are all made from recycled fibers and can be recycled as you would other recyclable paper products.
The box liner is primarily composed of US grown, non-GMO cornstarch – a renewable resource. It is an ASTM D6400 and BPI certified closed-cell foam that's backyard compostable, biodegradable and water-soluble (e.g., you can wash it down your sink). Manufacturing GCF requires 70% less energy and produces 80% less greenhouse gases than petroleum-based foams.
Information about dry ice
Are your foods 100% plant-based?
How do I heat or prepare my foods?