I have been getting prepared vegan meals for about five years now. FireRoad is probably the fourth or fifth one, and it is by far the best for more reasons than I could have expected. The variety of dishes is broad; the portion size is heftier than other services but not necessarily more caloric; the meals so far are excellent -- very flavorful unlike other services' bland ones; the food is fresher, much to my surprise. I say much to my surprise because I was skeptical of them arriving frozen but they are not like frozen foods you find in the supermarket but more like someone makes you a great homemade dish and you freeze the leftovers so they are still really fresh.
There are added benefits of the meals being shipped frozen. With the other meal services, they are shipped with ice/gel packs. On several occasions the meals would arrive warm or the ice bags burst making a huge mess in the box Even if the ice packs don't burst, disposing of them is a huge hassle and one of my least favorite things to do. There is far less packaging overall (including smaller boxes) to deal with as well.
And the flexibility for ordering is excellent, you can expedite deliveries or delay them as opposed to being stuck with one fixed date. And for your subscription they populate your new order with your previous order selections, which I wish the other service had done. I would have to change the items for every order. You would think their system could figure out it was more convenient to populate with what a customer usually orders.
Customer service is also excellent. I got a bit confused about the shipping dates and was going to miss a week, and reached out to customer service after hours. They got back to me within an hour letting me know how to trigger expedited delivery of my next box!
I can't tell you how glad I am to have found them. Hubby and I together order about 13 meals a week and had grown really tired of the other services (we ordered from two companies). One kept changing items and getting rid of everything hubby liked and the one I used never changed meals and it had gotten boring. FireRoad has such great variety and choices that I can't imagine getting tired of them! (Although hopefully they will occasionally introduce some new dishes.)
